WARRANTY

 

1. All goods purchased at www.teploceramic.lv have a manufacturer's warranty in EU countries. .

2. The manufacturer's warranty period for goods is 2 years (for natural persons), 1 year
(for legal persons). 

3. Information about the manufacturer's warranty period for the specific product can be found in the product description or it is possible to ask www.teploceramic.lv customer consultant. 

4. The right to file a claim is valid if the product was used only in the intended conditions. 
5. For legal entities, only the warranty period specified by the Manufacturer is provided. 
6. Please be informed that the manufacturer's warranty conditions are valid if the buyer can present: 
6.1. a manufacturer's or distributor's warranty card indicating the date of sale, model and serial number of the product.
6.2. You can find information about the certified service centers of the manufacturer, on the manufacturer's or distributor's warranty card, by calling the manufacturer's representative office or the distributor indicated on the product packaging, or by calling 29206240, or by writing to e-mail: info@sktehno.lv. 
7. Please note that the warranty conditions do not apply to the product's accessories (for example, product accessories), batteries (for example, batteries, accumulators), accessories with limited resources (for example, fuses, headphones, microphones). 
8. The terms of the manufacturer's warranty do not apply to damage caused by the fault of the buyer or user and are: 
8.1. the product has damage to warranty seals, serial numbers; 
8.2. the product has not been used for its intended purposes and has not been operated as specified in the instructions for use of the product; 
8.3. scratched, broken constructions, cracked screen, poured water in places not intended for it, well-groomed product, if unauthorized objects are found in the product, insects are allowed to enter the products or any other traces indicating improper use of the product; 
8.4. if the damage is caused by non-compliance of the supply voltage, telecommunications, cable networks with the standards specified by the manufacturer, due to rapid temperature fluctuations, as well as other domestic and external factors, such as soot, smoke, dust, humidity, shocks, scratches; 
8.5. if the product shows traces of unqualified repairs; 
8.6. in cases of natural wear of the elements. 
8.7. if non-standard power supplies, accessories and spare parts, as well as raw materials (for example, cartridges, toners, etc.) have been used for the product, which the manufacturer has not certified for use with the specified product, and if this has caused damage to the product; 

8.8. in addition to the equipment, the warranty does not apply - batteries, headphones, connecting cables, chargers, remotes). 
8.9. if the goods have been used by the buyer for production or professional purposes (in case the specific goods are not intended for such purposes); 
8.10. the warranty does not work if the damage has occurred as a result of incorrect transportation of the goods. 
9. In case the goods are damaged, the buyer has the following options: 
9.1. go to the service center indicated in the manufacturer's or distributor's warranty card (taking with you the purchase confirmation document and warranty card) - we recommend it as the fastest way to prevent damage to the product; 
9.2. apply to www.teploceramic.lv, arranging the time and place in advance (taking with you a document confirming the purchase and a warranty card); 
9.3. call 29206240, where the buyer will be heard by an employee of www.teploceramic.lv and will recommend the best solution. 
10. In case the warranty service is not valid, but the buyer refuses to pay for the repair, then the buyer must cover the diagnostic costs, and the buyer receives a report from the Service Center on the detected damage. If the buyer agrees to a paid repair, then the diagnostic costs do not have to be covered.  

 

We remind you that during the warranty period, consumers have the statutory right to file a claim for a product that does not comply with the terms of the contract.